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This is a list of frequently asked questions regarding the Wooza Shop system. We add to this list periodically, so check back if you have new questions. If your question isn't answered here, please send us a message and we'll be happy to answer any of your questions.
How do I accept online payments?
To answer this question, we will need to explain what payment options you have and when you would choose them:
- Electronic funds Transfer (EFT): EFT payment is a direct deposit of money into you account. The only charges involved are from the bank for cash or cheque deposits, but these are minimal when compared to the charges involved for a credit card payment.
- Credit Card Payment (online payment): Credit card payment is an automated payment procedure. Funds are transferred automatically from the customer to the shop owner. The funds and credit card are still checked by the payment gateway and bank after payment is approved for any fraudulent activity and the method of dealing with such fraud differrs depending on your service provider. To accept an online payment, you will need to choose between using a super merchant account such as Payfast.co.za, Netcash.co.za or 2checkout.com or obtain your own merchant account and register with payment gateway service provider such as MyGate.co.za or VCS.co.za. Super Merchant accounts typically cost more per transaction when compared to having your own merchant account, but for smaller businesses or fewer transactions, it is far simpler to setup a Super Merchant account and avoid all the paper work and waiting periods associated with getting a merchant account of your own. Typically accounts such as this have a setup fee and/or monthly fee and a transactional fee.
- Payfast account:Payfast is very similar to an online bank. With millions of users all over the world, Payfast is a highly popular form of payment on the internet. However, due to the high risk of the South African market, Payfast accounts can not be created in South Africa. Third party companies such as 2checkout.com do offer a means to get around this with their account, for a once of setup fee of $49.
EFT payment methods are the easisest, cheapest and simplest to setup, but there is an inconvenience factor for your customer in having to make an EFT/cash payment which could result in you losing your client.
Credit card payments are the most accepted form of online payment in South Africa and of least convenience. Although fraud is a big detterent of internet shopping in South Africa, existing shoppers prefer the convenience of using a credit card to pay for online goods.
Typically it would be best to offer both options to your customers. However, as a start-up, offering only EFT payment to your customers for a period will give you the necessary time to adjust to an online market and familiarise yourself with its ins and outs.
Is there a demo of your store?
Yes. You can view our demo here: Demo Store.
I want a Wooza Shop that looks like the xyz.co.za store. Can Wooza Shop do this for me?
Although Wooza Shop does not focus on customised site creation, when it comes to an existing template of ours, or our customer we are prepared to make a very similar site for our customers at no extra cost. However, if the template does not belong to us nor our customer, additional development will be required to avoid copyright issues which may result in a once off development cost of up to R5000.00.
I have an existing site and service provider. Why should I move to Wooza Shop?
Wooza Shop is an ecommerce service provider that is very client focused. Our services are aimed at ensuring clients are successful in the their ecommerce ventures. Our competitive pricing, no hidden costs and willingness to go the etxra mile for our clients puts us in a select few ecommerce service providers that can truly say customer service guaranteed!
What kind of products can I sell?
Your Wooza Shop will allow you to sell any kind of product from spectacles, clothing, wigs, computer equipment, electronic cigarettes, sugar craft to electronic content such as music,pictures, ebooks or any other digital content you can think of.
How will I know who is visiting my store?
Your Wooza Shop comes with built in Google Analytics code which automatically emails you reports on a weekly basis (every Monday). These reports detail you site stats to almost any detail imaginable including where your visitors are from, what pages are being viewed and how the visitors were reffered to your site.
How will Internet Shoppers find my store?
The Marketing of your Wooza Shop is crucial to the success of your online business. Your shop will be optimised for search engines (SEO) and we will include you Wooza Shop in our Wooza Mall. This will give you exposure to all users visiting our Wooza Mall.
We will also advise you on marketing strategies including search engine submittal, pay-per-click search engines, newsgroups and newsletters.
What are the costs?
You only pay R295 pm for a fully functional online shop. There are NO SET UP FEES. Payment is a month to month basis and the account can be cancelled at anytime without any questions! All we ask is that you give us 30 days notice should you wish to cancel your account.
Do I need to know HTML to create my Store?
HTML knowledge is not required to use your Wooza Shop. You don’t need to understand HTML or other programming languages to build or maintain your store. If you do have knowledge of these languages and programs, HTML and Flash can be used to enhance the look and functionality of your shop.
Do I need a Merchant Account to sell my products online?
No. You can make use of a Credit Card Payment Gateway that acts as a Super Merchant, with you effectivly making use of their merchant account. You pay them a small premium for this service, but the advantage is that you do not require your own merchant account.
If you prefer you can open your own merchant account with a bank, and then just use the Payment Gateway to integrate with your merchant account.
Wooza Shop will integrate your Payment Gateway into your site - we have experience with all leading service providers in South Africa such as MyGate, VCS, Payfast, Netcash and more.
What type of security does Wooza Shop provide for online transactions?
If you are making use of your own merchant account, your Wooza Shop will include a shared SSL certificate (128 bit Secure Socket Layer protection). You may also purchase your own SSL security certificate for $150 per year.
How long does it take to setup my store?
Your Wooza Shop setup depends on the number of products you feature in your store and the complexity of your product line. It will take approximately one hour to add a few products to the system and to familiarize yourself with the shopping cart program. General product entry will take approximately one minute per product.
Will I need to contact Wooza Shop to make changes to my store?
No. Your Wooza Shop store front provides the flexibility to make changes to most aspect of your store. All modifications can be made from your back end control panel from any computer connected to the Internet.
Will I have my own domain name?
Your site belongs to you and will feature your products exclusively. Your store will be on your own domain: www.yourdomain.com.
Will Wooza Shop require me to sign a fixed term contract?
There are no fixed term contracts. If you are ever dissatisfied with our ecommerce software or service you can discontinue anytime by shutting down your store.
How do I setup my Web Store?
After signup, you will receive information detailing how to begin building your online store. You will also have access to our support forum, as well as our support team via e-mail.
Can customers log into the site to view the status of an order?
Wooza Shop has a built-in feature that allows customers to log into your site to view the status of an order. Your customers may also log into your site from the order confirmation e-mail sent by the WoozaShop system. This feature significantly reduces call volume and enhances customer support. These features can be turned off if you do not wish to use them.
Do I need any other tools to get started?
Wooza Shop is a self-contained website and is controlled by you from a web-based control panel. You have the ability to control your e-business from any computer connected to the Internet. There is nothing to install on your computer. No plug-ins or downloads are necessary.
Does Wooza Shop offer web design services and custom programming?
Yes. Wooza Shop can recommend graphical design and custom programming options. Please contact us to discuss your web design and custom programming needs.
Can Wooza Shop be used with an existing web site?
Wooza Shop can be integrated with an existing website. If you already have an extensive website, we can integrate Wooza Shop into your site, or if you like we can convert your site to a Wooza Shop enabled site. Please contact us if you have such requirements – we’ll be happy to accommodate you.
How am I notified of new orders?
For every order, you Wooza Shop system sends a "new order" notification e-mail. From there, you may log into your site and print order invoices. Orders and customer information are stored in the system database thus you can search for past orders by last name, order number, e-mail address and many other criteria.
Can my orders be sent directly to my shippers?
Yes. Your Wooza Shop can be setup to notify your shippers of any sales directly, resulting in a completely automated system.
Who hosts my store?
Wooza Shop will provide you with web hosting services for your shop which is included in the monthly rental fee.
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